Innovation Techies — BPO Services

Your operations, running around the clock.

We plug trained teams, tested workflows, and always-on coverage into the parts of your business that can’t afford downtime — so you can focus on the parts only you can run.

APAC

EMEA

AMERICAS

A full-service BPO partner

Alongside our web development and digital marketing work, Innovation Techies takes on the repeatable, high-volume, and always-on work — voice, back office, and IT support — and runs it as an extension of your team, not a call centre reading off a script.

Our Services

Customer Support & Call Centre

Round-the-clock voice, chat, and email support that sounds like your brand, not a script.

Inbound & outbound voice support
Live chat and email support
Multilingual coverage
Order, billing & returns handling
Tier 1 technical helpdesk

Back-Office & Data Processing

The high-volume, detail-heavy work that keeps the rest of the business moving.

Data entry & data cleansing
Document processing & indexing
Invoice & billing support
Claims processing
Research & data enrichment

IT & Tech Support Outsourcing

Technical coverage for your product and your people, from first ticket to resolution.

Helpdesk & service desk (Tier 1–3)
Remote infrastructure monitoring
Software QA & testing support
Application support
IT asset & ticket management

How We Onboard You

1

Discover

We map your current workflows, call volumes, and SLAs before we hire a single agent.

2

Design

We build the team structure, scripts, and tools around your process — not a template.

3

Deploy

Agents are trained, tested, and shadow your process before taking a live ticket or call.

4

Optimize

Ongoing QA, reporting, and process tuning, based on real performance data.

Ready to take the busywork off your plate?

Tell us what’s eating your team’s time, and we’ll tell you what it looks like outsourced.

BPO Services